Returns, Terms & Conditions
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Terms & Conditions
I guarantee all my work. If you are not happy with it for any reason, you may return it.
It is my wish for you to be happy with your purchase. I understand that sometimes it is difficult to make purchasing decisions over the internet based on some photos and descriptions.
Let me know and I will either replace the item, or give you a full refund less the shipping costs. Refunds need to happen within 10 days of your receiving the item unless there is some extenuating circumstances. Let me know and I am sure we can work something out.
If you are sending a piece back to me for a refund, you will have to pay for the return track and traceable shipping costs.
What if the goods are damaged?
Although this hasn’t happened yet, there is always a first time.If you receive a damaged item please contact me immediately and email me a photo of the damage. I will replace it if possible, although please note that many of my carvings are one-off original pieces of art and cannot be replaced. If you prefer, I can refund you in full.
When will you refund me?
I will refund you once I have received the returned product.